SERVICE CULTURE QUALITY CATALYST

You are already a market leader who want to further extend your advantage and differentiate from competition through service.

You have identified service as a competitive business strategy and you are looking for a proven solution.

You have launched or intend to launch a new brand / vision / values and are looking for an educational program to make it real and actionable for employees.

You may have a new leader or have completed a recent merger or acquisition. Leadership wants a strong cultural program to align and bond the team.

You may have reorganized or realigned and want to use internal service improvement as a theme to help the team reconnect and work more effectively.

You may be locked into siloed thinking and behavior and are looking for an effective way to break out of old thinking habits and move into greater collaboration.

You may have gone through downsizing and want to boost morale with a new cultural initiative.

You may have a poor or sliding reputation for service and are seeking a proven turn-around that works

Global Keynote Speaker, Author, Founder of Uplifting Service

Elena is a passionate, expertly qualified, and sincere business person who helps other businesses improve and succeed with Service.

As a person she is warm, vigorous, open to learning, eager and ready to Take Action to help and create value for others.

She is the most trustworthy and reliable business partner anyone could ever hope to have in Romania. She is HONEST, hard-working, and reliable.

People Experience Manager

Elena Calin is an exceptional facilitator and consultant in service leader certification and organizational transformation. Her workshops are insightful, engaging, and immediately applicable. I've gained invaluable skills and a fresh perspective that have transformed my career. Highly recommended.

Founder Flying Fox Secret Garden

Customer experience has always been close to my heart, but Elena opened a new perspective. Her workshops offer an exciting, easy-to-understand, and, most of all, actionable approach to delivering excellent service. Her passion for the subject is utterly contagious!

CEO Nestle Nespresso, Israel

Elena is a highly valuable partner who possesses a deep understanding of various business aspects. She employs a customized approach and offers valuable insights to any type of business. Elena conducts herself with utmost professionalism, demonstrating a high level of engagement, commitment, and punctuality in every project she undertakes. I wholeheartedly recommend Elena not only as a service provider but also as an exceptional partner.

Autoklass Timisoara

Elena Călin and Ron Kaufman are my mentors. Elena Călin helps me to understand that the relationship with any client must be lifelong. I learned how to create value for my clients and colleagues and I inspire my team every day to do the same. Thank you, Elena Călin and Ron Kaufman!

Learning and Development Lead ING Bank

Elena is an expert in the quality of services and help others to be customer oriented and understand the benefits of quality services.

Elena is an expert in the quality of services, a good facilitator and an example to follow in the area of Customer Experience and in the determination with which she does things every day. Also a person with well-defined principles and values.

Entrepreneur, Automotive Expert

Elena supports companies to improve their business health and prosperity by redefining the customer interaction way and the long term relationship with them. Elena is the Business Therapist.

Elena the Person is the Friend that everybody is looking for. Elena the Pro is analytical, straight and result oriented but first of all is always a Partner not just a Supplier.

L&D and Talent Manager at TomTom, Netherlands

My journey with Elena began when I needed to improve customer satisfaction and employee retention. This journey was incredible. Elena was fully engaged, leveraging her extensive expertise in customer service and business. She played multiple roles during implementation, including cheerleader, change manager, coach, trainer, and advisor. We've continued to work successfully together, built on mutual trust, respect, and professionalism. I greatly admire her dedication to clients and her ability to drive sustainable change and impact in customer excellence, services, and cultural transformations.

HR Business Partner Eturia

Elena is an inspirational facilitator, who challenged us to the maximum, during 18 months, in the best sense. She encouraged all of us in the organization to be creative and innovative, to look at our actions with the customer eyes. She helped us to declare our new service vision: Together for excellent journeys!

The journey to excellence will remain a reference program for the Eturia team for a long time. We thank Elena Călin & Ron Kaufman for the chance to access such programs in Romania as well.