SERVICE

LEADER

CERTIFICATION

PROGRAM

Train-the-Trainer Program for World-Class Customer Experience Improvements

Customer experience now reigns as the supreme brand differentiator with no shortage of data to back it up. As a result you need to build a powerful internal capability in customer experience.

Certifying Uplifting Service Leaders (USLs) is one of the first steps on building your brand differentiator. USLs drive passion for service improvement by educating and inspiring every member of the team.

USLs are equipped with proven resources to generate new ideas and solve service problems, quickly improving internal and external service performance.

Ultimately, USLs play a vital role in building a culture of continuous service improvement that adds value and delivers measurable results.

USLs are talented team members who demonstrate a natural drive to delight other people and exceed expectations. If it’s not immediately apparent who these individuals are in your organization, we will provide easy-to-use selection criteria to help you choose the right people for this deeply satisfying role.

CERTIFIED SERVICE LEADERS ARE:

Positive service ambassadors who drive service innovation

Facilitators of Uplifting Service Excellence Workshops

Advisers on implementing new service improvement ideas

Active participants in prioritizing and implementing initiatives

Collaborators with other USLs, sharing workshop suggestions, feedback, and action plans

Coaches to senior leaders to help them walk the walk, align performance measurement and goals, and remove obstacles to the implementation of service improvement ideas.

HOW TO GET CERTIFIED

In-person Certification:

For organizations choosing to train and certify a group of Uplifting Service Leaders at one time, our Master Trainers can organize and deliver live sessions in one or multiple locations, using both in-person and virtual meetings.