Ron Kaufman is a best-selling author and global keynote speaker.
Across three decades, he has helped leaders and organizations improve their service performance and build winning service cultures. Voted #1 Global Guru in Customer Experience for 5 consecutive years, Ron has written 15 books on business, service and inspiration including his New York Times bestseller, Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet”. Ron’s Uplifting Service programs are translated into 15 languages for clients in business, government, schools, and associations.
Ron is one of our world’s most sought-after speakers, consultants, and master trainers with clients including Singapore Airlines, Hewlett Packard, Nokia, Xerox, Citibank, Microsoft, and keynote presentations for Harvard Business School and Google.
Ron’s mission is to enable leaders around the world to cultivate authentic relationships and build fulfilling service cultures.
Uplifting Service methodology first marked their presence in 2012 during an event where Ron Kaufman came to Romania to address a large audience of top managers.
This event was made possible by the efforts of Elena Calin.
Since then Elena’s continued passion for improving service levels in Romania drove her to convince Ron Kaufman team to bring their methodology to Romania.
Since 2016 Elena Călin is Certified Master Trainer and she can deliver Uplifting Service Methodology in Romania.