10 Workshops of Excellence

High energy, high content, and highly effective Service Excellence Workshops.

Uplifting Service provides your team with the service excellence principles and workshops you need to continuously improve internal and external service performance. This suite of powerful tools enables the foundation of your superior and sustainable service culture.

This suite of powerful service improvement tools are easily customized to achieve your business objectives.

Each workshop emphasizes application to specific se vice situations ensuring new ideas are generated, new actions are taken, and new value is created.

Workshop participants apply proven techniques to:

  • solve service problems

  • handle difficult se vice situations

  • boost service performance

  • add service value

  • increase service commitment

  • build powerful and lasting partnerships

  • convert customers into loyal ambassadors

  • manage customer expectations

These workshops build a common service language among internal and external service providers enabling your team to communicate quickly and easily across a wide range of service situations. Common Service Language is the first building block to building a superior service culture.

  • The Six Levels of Service (TM)

  • The Four Categories of Value (TM)

  • Your Perception Points (TM)

  • Take Personal Responsibility – TPR (TM)

  • Building Powerful Partnerships (TM)

  • The Cycle of Service Improvement ®

  • UP the Loyalty Ladder (TM)

  • Bounce! with Service Recovery (TM)

  • Managing Customer Expectations (TM)

  • The Four Styles of Service (TM)