Meet Ron Kaufman
Ron Kaufman is a best-selling author and global keynote speaker.
Across three decades, he has helped leaders and organizations improve their service performance and build winning service cultures. Voted #1 Global Guru in Customer Experience for 7 consecutive years, Ron has written 15 books on business, service and inspiration including his New York Times bestseller, Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet”. Ron’s Uplifting Service programs are translated into 15 languages for clients in business, government, schools, and associations.
Ron Kaufman is a globally recognized expert in customer service, a sought-after speaker, consultant, and master trainer. He has worked with leading organizations such as Singapore Airlines, Microsoft, Citibank, Hewlett-Packard, and Google to help them build outstanding service cultures.
With decades of experience, Ron has inspired leaders and teams worldwide through his keynote presentations, workshops, and bestselling books, including "Uplifting Service." His mission is to empower organizations to deliver exceptional customer experiences, foster authentic relationships, and achieve sustainable success through service excellence.
Ron’s mission is to enable leaders around the world to cultivate authentic relationships and build fulfilling service cultures.
Bringing the Uplifting Service Methodology to Romania
The Uplifting Service methodology first made its mark in Romania in 2012, during an impactful event where Ron Kaufman addressed a large audience of top managers. This milestone was made possible through the dedication and vision of Elena Călin.
Driven by her passion for elevating service standards in Romania, Elena worked tirelessly to convince Ron Kaufman’s team to bring their transformative methodology to the country.
In 2016, Elena Călin became a Certified Master Trainer, enabling her to deliver the Uplifting Service Methodology in Romania. Since then, she has been a leading advocate for improving service excellence, helping organizations create meaningful customer experiences and achieve sustainable success.