Objective:
Empower your HR leadership to create a thriving employee experience by aligning recruitment, onboarding, leadership, and recognition with a service-driven organizational culture.
Duration:
3 days
Key Topics
Organizational Culture Experience
Explore how service culture drives behaviors and employee engagement.
Case studies on organizations that align employee experience with service culture.
Recruitment Experience
Designing recruitment processes to select candidates aligned with the organization's service values.
Using the Perseption Points technique for creating an unique candidate experience
Orientation and Onboarding Experience
Creating welcoming and uplifting onboarding experiences.
Integrating service vision and common language into orientation programs.
Leadership Experience
Role modeling service excellence as leaders.
Embedding service leadership into performance reviews and recognition.
Team Collaboration Experience
Building cohesive teams through shared service language and values.
Fostering a culture of collaboration across departments.
Rewards and Recognition Experience
Designing recognition programs that motivate employees.
Benchmarking rewards programs with industry best practices.
Career Experience
Developing an employee experience roadmap.
Communicating plans effectively within the organization.
Workplace Experience
Designing ergonomic and inspiring workspaces.
Enhancing digital employee experiences.
Education Experience
Career development programs.
Reskilling and upskilling for future roles.
Compensation and Benefits
Competitive pay structures.
Comprehensive benefits packages (healthcare, retirement plans, etc.)
Technology and Tools Experience
Ensuring employees have access to modern and efficient tools.
Investing in user-friendly, integrated platforms.
Support for remote collaboration and productivity.
Exit Experience
Positive offboarding processes.
Opportunities for exit interviews and feedback.
How to Get Certified
Application Submission: Complete an online form detailing motivation and organizational context.
Interview: Discuss readiness and alignment with the program’s goals.
Confirmation: Receive enrollment details and pre-course materials upon acceptance.
Training: 3 days
Certification: In one week every participant will present a project
Let me know if you’d like any adjustments or additional details!
Note: The interview process ensures that participants are well-prepared and can maximize the value of the program, creating an engaged and impactful learning environment.
Apply here https://forms.gle/u1deGitxPU3qUvAy9