The Advanced Certification in Service Culture for HR Leaders (ACHR) is an intensive 3-day program designed to deepen and expand the knowledge acquired in the Essential Certification (ESHR). This advanced program focuses on the strategic implementation of a service culture at the organizational level, equipping HR leaders with the tools necessary to drive cultural transformation and prepare for top leadership roles, including board of directors positions.
Program Objectives:
Developing and Implementing a Service Culture Strategy: Participants will learn to design advanced strategies to promote a service culture aligned with the organization's strategic objectives.
Advanced Integration of the 12 Fundamental Elements of Service Culture: The program offers an in-depth exploration of the 12 essential elements, focusing on their strategic application in HR processes to drive service excellence.
Preparation for Strategic Discussions at the Board Level: The program equips HR leaders with the tools and language necessary to articulate service culture initiatives to the board of directors, highlighting their impact on organizational performance and customer satisfaction.
Developing Leadership in Cultural Transformation: Participants will be prepared to lead major change initiatives using advanced analytics and change management methods to influence strategic outcomes.
Evaluating and Reporting the Impact of Service Culture: HR leaders will learn how to develop and present clear, compelling reports on the impact of service culture on key performance indicators (KPIs), such as employee retention, customer satisfaction, and profitability.
Key Benefits:
Ability to Drive Strategic Cultural Transformation: Graduates will be prepared to play a central role in cultural change initiatives, positively influencing employee behaviors and attitudes across all levels of the organization.
Preparation for Top Leadership Positions: The program equips HR leaders with essential skills and knowledge to step into top strategic roles, including board of directors positions.
Strategic Impact Communication Skills: Participants will develop the ability to justify service culture initiatives using result-oriented language aligned with board-level priorities.
Implementation of Service-Aligned HR Practices: Participants will integrate service culture principles across all HR functions, ensuring alignment with the organization's strategic goals.
Methodology:
The program combines theoretical sessions with practical workshops, case studies, and interactive discussions, ensuring deep and applicable learning tailored to each organization's specific context.
Enrollment Requirements:
Completion of the Essential Certification (ESHR): Participants must have completed the ESHR program to enroll in the advanced level.
Relevant HR Experience: A significant background in human resources and leadership roles is recommended for participants.
By completing the Advanced Certification (ACHR), HR leaders will become agents of change, capable of implementing and sustaining a service culture that drives organizational excellence and customer satisfaction, while also preparing for strategic roles at the highest levels of leadership.
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