The Future of Service Excellence
Discover the Secrets to Sustainable Growth through Exceptional Service
Meet Ron Kaufman
Ron Kaufman is a best-selling author and a globally recognized keynote speaker in customer service and organizational culture. For over three decades, he has worked with leaders and organizations to enhance service performance and build winning service cultures. Voted the #1 Global Guru in Customer Experience for five consecutive years, Ron has authored 15 books on business, service, and inspiration, including the New York Times bestseller Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet.
Ron’s mission is to empower leaders worldwide to create extraordinary service cultures that foster growth and well-being. With clients like Singapore Airlines, Microsoft, and Citibank, he has inspired organizations globally to differentiate themselves through service excellence.
About this Program
Providing superior service is no longer optional—it is a cornerstone of competitive advantage. This one-day interactive event will empower leaders, managers, and professionals with actionable strategies to improve customer satisfaction, increase loyalty, and drive measurable business results. Led by Ron Kaufman, this program will transform the way you think about service and take new actions to build a culture that drives growth and innovation.
What You Will Learn
Increase Customer Loyalty: Retain customers and maximize their lifetime value.
Enhance Profitability: Reduce price sensitivity by providing premium products and services.
Build a Resilient Culture: Develop a strong service mindset across teams to improve productivity and performance.
Leverage Service as a Differentiator: Make service excellence your brand’s unique competitive advantage.
Who Should Attend
Business Leaders looking to gain competitive advantage through superior service.
Customer Experience Professionals aiming to create memorable customer journeys.
Marketing Professionals seeking insights to align service excellence with customer engagement strategies.
Entrepreneurs who want to build a service-driven business model for sustainable growth.
Managers seeking actionable tools to inspire and lead their teams.
Aspiring Leaders eager to embrace service culture as a foundation for career success.
C-suite Executives committed to service excellence as a core business strategy.
Event Agenda
07:30 — 09:00 Registration and Networking
09:00 — 10:30 Understand the key principles that will lead you to Superior Service
10:30 — 10:45 Coffee Break and Networking
10:45 — 12:00 Take concrete action to improve your service right now
12:00 — 13:00 Lunch and Networking
13:00 — 14:45 Gain additional business from loyal customers who buy more and more often
14:45 — 15:00 Coffee Break and Networking
15:00 — 17:00 Service Excellence. Service Leadership,
Networking Opportunities
Connect with over 450 business professionals, including top decision-makers and industry leaders. Exchange ideas, form collaborations, and share success stories in a dynamic, engaging environment.
Why You Should Attend
This event will inspire and equip you to:
Generate Higher Margins: Learn how exceptional service reduces price sensitivity and enables you to charge premium rates.
Enhance Operational Efficiency: Build a service culture that reduces costly errors, improves employee performance, and maximizes productivity.
Drive Positive Word-of-Mouth: Transform satisfied customers into brand advocates, reducing marketing costs and attracting new clients organically.
Boost Customer Loyalty: Discover how loyal customers contribute to repeat business, increased lifetime value, and sustainable growth.
Don't miss this opportunity to transform your service into a competitive advantage that delivers results to your bottom line.
You can reserve a spot at elena.calin@upyourservice.ro